Refund policy
Returns & Refund Policy — Mofia Finds
Last updated: 17 August 2026
1. Return window
You can request a return or exchange within 7 days of receiving your order. To qualify, items must be unused, in their original packaging, and in the same condition you received them, along with proof of purchase (order number or receipt).
2. Category-specific conditions
Electronics — must include all original accessories, cables, and packaging. Items showing signs of use beyond inspection may not qualify for a full refund.
Beauty products — for hygiene reasons, opened or used items can't be returned unless they arrived faulty or damaged.
Wellness products — opened or used consumable items can't be returned unless faulty, damaged, or incorrect, for health and safety reasons.
Home goods — must be returned unused and in original packaging.
3. Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or incorrect, email info@mofiagroup.ae within 7 days with your order number and photos of the issue. We'll arrange a replacement, exchange, or full refund at no cost to you, consistent with your statutory rights under UAE consumer protection law.
4. How to request a return
Email info@mofiagroup.ae with your order number and reason for return. We'll confirm eligibility and send you instructions.
5. Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method (via Stripe, or via Tabby/Tamara if that's how you paid) within 21 business days. Original delivery charges are non-refundable unless the return is due to our error or a faulty item.
6. Non-returnable items
Final sale items, gift cards, and opened beauty/wellness items (except where faulty) are not eligible for return.
7. Your statutory rights
Nothing in this policy limits your rights under UAE consumer protection law. Any clause here that would exclude or restrict your legal right to a remedy for faulty or misdescribed goods does not apply.
8. Contact
Questions about returns or refunds: info@mofiagroup.ae.